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All orders and payment are processed through our website, we do not accept orders via e-mail, phone or fax, as our system is automated for rapid fulfillment. Therefore, you must login to your account to place your order.

All orders are processed and shipped within 24 hours (in stock items only, check the item status on the product page) during the business week. Your order will be processed and shipped the same business day if made before 1pm EST. Ship times are from 1 to 7 business days, delivery times depend on your location. Proceed to checkout and continue to shipping method to see the delivery date. Keep in mind that weekends and holidays are not considered business days by ZiaSecrets and our shipping partners.

UPS Ground shipping is free in the US if your order is over $1000. Ground Delivery is 1-7 business days. 

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Wholesale orders ship via UPS. Keep in mind that UPS does not ship to PO boxes, so any address containing a PO box may be returned to us. We provide an invoice and tracking information via email the day your order ships. Your product is shipped within 24 hours (Monday – Friday) as long as it is in stock as indicated on each product page. Please note that we do not offer Drop Shipping services or FBA.

All orders are shipped, we do not offer order Pick-Up by the customer, or by another carrier. We ship to freight forwarding companies and/or couriers.

We ship to all 50 U.S. States. We also ship to freight forwarding companies and/or couriers. For Canada and International Shipping please email us regarding getting a shipping quotation.

Our company permits the use of our exclusive online content. This includes: product images, product descriptions, reviews, banners, tiles, graphics, size charts, product specifications and measurements, and videos.

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Please note that we do not offer this service, or FBA. In addition, we do not offer White Label, Datafeeds, API, Integration, or Online Content.

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Provided the items have been tested and deemed defective, they may be sent back to. However, we do not take back items simply because they did not sell, nor do we offer consignment, as we do not re-sell products.

This includes, but is not limited to:

  • Vibrators And Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes
  • Lingerie And Men’s Wear

 

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. Lubes, massage oils, condoms, body paints and body jewelry are also not returnable.

As a wholesale account holder, you do not require an authorization number to make a return, as you are authorized to send back any items you deem defective or damaged to our warehouse for a refund. The refund will process on the payment method that you used to purchase the items. If there are multiple items from multiple invoices, your most recent transaction will be refunded for all of them.

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To accommodate all of our Wholesale customers, we offer a low order minimum of $100. Our website will prompt you when ordering.

Every manufacturer has a different fill rate and lead time, so we cannot provide product ETA.
When you are logged in, please use our Out of Stock Notification feature, and an email will be sent to you once an item you are waiting for comes back into stock.

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Items are sold however our manufacturers send them to us. To see how an item is packaged, click through to the item’s full Product Description. If the product is in retail packaging or boxed, an image of the package will be shown. If there is no image of packaging, the item is shipped in a clear poly bag only.

ZiaSecrets stands behind the products that we sell by handling any warranty issues on behalf of the manufacturer, up to one year from date of purchase. Standard return policy applies as stated above. Your consumers should still be advised to register their products online with the manufacturer if extended warranties are in place.

There is no way to cancel an order once it has been submitted. Please order carefully. All orders and payment are processed online. We have no way to add to an order once it has been submitted.

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We are your partner in business, and we are also accountable to the brands that we represent. While we allow customers to change their addresses at the Check-out, we must be advised of any changes to your business. Customers should advise us of any account changes or updates. This includes Company Name, Contact Name, Ownership Change, Contact Information, and Website Addresses.

Your email is how we locate your account, and is attached to your login. To protect the security of your account, we must update all email addresses Contact Us

The sooner you let us know there is an issue, the sooner it can be resolved. Please submit our contact form and choose “I’m experiencing a technical website issue” from the drop down menu or send us an email.

For the best experience on our site, please ensure that your browser is up-to-date. The browsers we recommend are Google Chrome, Firefox and Safari. Before contacting our tech support, please ensure that your browser is current.

If you are not able to login, please ensure that you are logging in at www.ZiaSecrets.com or contact Customer Service.

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You can reach us via email or via the Contact Form

Please click here to contact us.

Mailing Address (not open to the public):

ZiaSecrets  (a division of TBMBM US, Inc.)
2926 NW 72nd Ave

Miami, FL 33122 United States

All charges are in US dollars.

This website is to only be viewed and used by an adult audience. All models are 18 years of age or older. If you are under 18 years old (21 years old in some states) you are to leave immediately. No exceptions

18 U.S.C Section 2257 Compliance Notice

 

Please see below illustration for reference.

length_2

The length measurement indicates the entire length of the toy, from top to bottom including any handles and bases. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy’s head and extend it to its base. Do not curl the measuring tape over the base.

length_3

The width measurement indicates the horizontal diameter of the toy’s surface at its widest point. With the toy placed on a seamless hard surface, place one end of the measuring tape flat across its widest point. Do not curl the measuring tape around the edges of the toy.

length_1

The insertable length measurement indicates only the length of the insertable portion of the toy, excluding any surface that is not intended for penetration. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy’s head and extend it only to the end of the shaft. If your toy has a harness base, suction base, testicles, or a handle, it is not a part of the toy’s insertable length measurement.

length_0

The girth measurement indicates the circumference of the toy around its widest point. With the toy held upwards on a hard surface, hold one end of the measuring tape at the center of its widest point, and wrap it around the toy until you’re back where you started. Be sure not to overlap the measuring tape to get an accurate measurement.